It might not ALWAYS be necessary to evacuate a patient suffering injury or illness from a remote location. WTMC will assist the health and safety- or risk manager to determine the need to dispatch an air ambulance or not. It might even be possible to bring a patient back on a commercial flight at a fraction of the cost.
In the event of a medical incident, travel insurance underwriters more often than not insist on a written statement from the patient’s general practitioner that he/she has never suffered from that particular problem prior to his/her trip. Without this statement they might not authorise any expenditure. This often leads to delays in assistance as the assistance companies often have difficulty in tracking down the GP and then in getting the required confidential information from him in writing.
By having the employee’s records on hand WTMC’s clinical service providers eliminate this delay and also act a facilitator / coordinator between the Client Company and the Assistance Company, ensuring that the patient receives the medical attention he or she requires.
In addition to speeding up the processes described earlier WTMC’s in depth knowledge of a particular site of operation places us in a position to pre-arrange transportation to an appropriate air field (Described in the MIMG). Factors such as aircraft type, runway length, day/night landing capabilities and tarmac conditions are taken into account. As a non aligned independent provider WTMC can negotiate with whichever service provider is available and equipped to touch down at the nearest possible extraction point. From here a critically ill patient can be brought to the nearest airport that can accommodate the contracted assistance company’s aircraft. A likely scenario might be that a local assistance company flies from a capital city to a remote airstrip to fetch a patient, while the contracted assistance company departs from South Africa to touch down in the host capital just before or after the local company touches down from the remote site, thus eliminating unnecessary delays.
Our familiarity with medical facilities in host countries has proven useful in determining appropriate facilities in which to stabilize patients or in which to wait for an air ambulance on numerous occasions.
Our status as non aligned independent contractor ensures objective monitoring of an evacuation and subsequent care in South Africa, with continuous updates to management and next of kin. Our continued care includes a final report to management on a patient’s prognosis and the time frame of a productive return to work.
Finally WTMC can prepare the local receiving facility as well as make preparations for all local treatment at the most appropriate facility or under the most appropriate medical practitioner’s care.